Privacy Policy & Terms of Travel – Musafir Daastan
Our Services
At Musafir Daastan, we believe every journey should be your own story. We offer customised travel itineraries based on your preferences, budget, and travel style. You can also book your complete trip with us at competitive prices.
Our services include customised trips, travel bookings, accommodation, transportation, activities, and group trips. Whether you want to travel solo, with friends, as a couple, or join a group of like-minded travellers, Musafir Daastan aims to make your journey smooth and memorable.
Non-Liability for Harassment and Personal Conduct
Musafir Daastan is not liable for instances of verbal, physical, or personal harassment caused by one traveller towards another, whether during or outside the trip.
All travellers are responsible for their own behaviour and personal conduct. Any inappropriate behaviour may result in removal from the trip, and the individual concerned will be solely responsible for any consequences.
Property Damage and Maintenance
Travellers are responsible for maintaining the accommodations, vehicles, and properties provided during the trip.
Any damage caused to hotel property, furniture, vehicles, or the surrounding environment may result in additional charges, which must be paid by the responsible traveller. We encourage all travellers to follow responsible tourism practices and maintain cleanliness.
Safety and Participation in Activities
Adventure activities and other optional experiences are undertaken at the traveller’s own risk.
Travellers must follow all safety instructions provided by activity operators, trip captains, guides, and local authorities. Musafir Daastan will not be held responsible for accidents, injuries, or losses arising from participation in such activities, except where liability cannot legally be excluded.
Travel Insurance and Medical Expenses
Musafir Daastan is not responsible for personal medical expenses, accidents, illnesses, or injuries that may occur during the trip.
Travellers are strongly advised to arrange suitable travel and medical insurance. If a trip is terminated due to a traveller’s misconduct or personal behaviour, any additional travel, accommodation, or return expenses will be borne by that traveller.
Termination of Participation Due to Misconduct
Musafir Daastan maintains a zero-tolerance policy towards serious misconduct, harassment, violence, or behaviour that disturbs trip captains, fellow travellers, vendors, local residents, or other people involved in the trip.
A traveller may be removed from the trip at Musafir Daastan’s discretion. In such cases, no refund will be provided, and all further travel and accommodation expenses will be the responsibility of the traveller.
Drugs and Narcotics Policy
Musafir Daastan does not encourage, provide, or promote illegal drugs or narcotics.
Any traveller involved in illegal substance use does so entirely at their own risk and responsibility. Musafir Daastan will not be liable for any legal, personal, or other consequences arising from such actions.
Missed Transfers and Timeliness
Travellers are responsible for arriving at designated pickup points and meeting locations on time.
Musafir Daastan will not be responsible for missed transfers, activities, or other itinerary inclusions caused by a traveller’s delay or negligence. No refund will be provided for services missed due to late arrival.
Unforeseeable Conditions
Musafir Daastan is not responsible for delays, changes, or cancellations caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather conditions
- Road closures
- Political instability
- Government restrictions
- Strikes
- War or other emergencies
The itinerary may be changed when necessary for the safety and smooth operation of the trip. Any additional expenses arising from such circumstances may need to be borne by the traveller.
Responsibility for Personal Belongings
Travellers are solely responsible for their personal belongings, including passports, luggage, money, electronic devices, and other valuables.
Musafir Daastan will not be liable for the loss, theft, or damage of personal belongings during transportation, accommodation, activities, or any part of the trip.
Photos and Videos Content Usage
Photos and videos may be captured during Musafir Daastan trips for memories, promotional, and marketing purposes.
By participating in our trips, travellers may appear in such content. Musafir Daastan may use this content on its website, social media platforms, and other marketing materials. If you have concerns about the use of your image, please inform us in advance.
Booking and Payment Policies
- Full or required payment must be completed according to the booking terms shared for the specific trip.
- Pending payments may result in cancellation of the booking.
- Valid government-issued identification may be required before or during the trip.
- Booking transfers may be subject to the terms of the specific trip.
- For international trips, passports should generally have at least six months’ validity, where required by the destination or travel provider.
- Refunds for unused trip inclusions will be subject to the cancellation and refund policy of the specific booking.
Operational Policies
- Travellers should report to the pickup point at least 30 minutes before the scheduled departure, unless otherwise instructed.
- Travel timings and itineraries may change due to traffic, weather, road conditions, or operational requirements.
- Smoking, drinking, or other behaviour may be restricted during transportation, activities, or specific parts of the trip.
- Musafir Daastan is not responsible for personal financial transactions or money borrowed between travellers.
Health and Safety
Travellers should ensure they are physically fit for the activities included in their trip.
- Please inform us in advance about any special requirements relevant to your travel arrangements.
- Emergency evacuation or additional medical costs, where applicable, may be borne by the traveller.
- The itinerary may be modified due to weather, road conditions, safety concerns, or other operational reasons.
Privacy Policy
Overview
At Musafir Daastan, we respect your privacy and take reasonable steps to protect your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or book travel services with us.
Data Collection
We may collect information such as:
- Name
- Email address
- Phone number
- Travel preferences and requirements
- Booking and payment-related information
- Government identification details where required for travel bookings
- Website usage information, such as browser type and IP address
- Communications and enquiries shared with us
How We Use Your Data
Your information may be used to:
- Provide and manage travel bookings and customised itineraries
- Personalise your travel experience
- Communicate with you regarding bookings and enquiries
- Improve our website and services
- Send marketing communications where permitted or with your consent
- Meet legal and regulatory requirements
Data Sharing
We may share necessary information with trusted third-party service providers, such as hotels, transportation providers, activity operators, and booking partners, when required to provide your travel services.
We may also disclose information when required by law or during a business transfer, merger, or similar transaction.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.
You can also opt out of promotional and marketing communications at any time.
Data Security
We use reasonable security measures to help protect your personal information. However, no method of online data transmission or storage is completely secure, and absolute security cannot be guaranteed.
Contact Us
For any questions regarding our Privacy Policy, bookings, or your personal information, please contact Musafir Daastan through the contact details provided on our website.